FAQs

PAINT PROTECTION FILM

3M/VentureShield is the toughest chip protection film on the market. Combining excellent elastic properties and optical clarity with a high shear and tack adhesive, 3M/VentureShield is twice as stone resistant as many of its competitors. It is backed by a five year manufacturer warranty.

What is Xpel Paint Protection Film?

Xpel Technologies Corp, has forged the cutting-edge of automotive paint protection technology and is an industry leader in price, quality, technical support and customer service.  Developing some of the industries best products in automotive film protection, it is a solid performer, back by a seven year warranty.

What is Nano-Fusion Paint Protection Film?

This film is manufactured by Avery-Dennison.  Nano-Fusion uses the latest technology to provide you with durable paint protection for as long as you own your vehicle.  It employs breakthrough patent-pending Nano-Fusion technology.  The film's surface is infused with a coating of long lasting protection that penetrates deep into the film.  Ave-Dennison paint protection is backed by an industry leading lifetime warranty.

How much does Paint Protection Film cost?
The price of the film depends on how large or small of an area you want protected. 
We offer competitively priced packages that fit almost any budget, from basic to
extensive coverage.

Why our prices may be slightly higher than others? 
You get what you pay for. Our company does not price-match. We focus on providing
the highest degree of installation excellence and customer satisfaction  utilizing
premium grade 8 mil film. Newer companies in the industry sometimes rely on lower
pricing, lower grade film and less coverage per panel to attract price sensitive customers
because they, in general, cannot compete on the quality side. We focus on the future and
the longevity of our business. It may be wiser to ask ‘Why is the ‘Other Company’ so
cheap?’ rather than why we are more.

Will the film yellow over time?
When properly maintained, 3M/VentureShield, Xpel and Nano-Fusion Paint Protection Film should not yellow.  We strongly encourage utilizing maintenance products such as, cleaners, stain removers/inhibitors and sealants to ensure the film's longevity as well as long-term customer satisfaction.  These products are easy to apply, reasonably priced and are available through Fat Cat Customs.

Can it be washed/waxed?
Yes, but caution should be used when using a high pressure wash, keeping the nozzle several inches away from the edge of the film. We recommend using Plexus Plastic Cleaner, available through Fat Cat Customs.

How long does it take to install a paint protection kit?
With precut kits, installations are typically completed in 3-4 hours. At the custom level, it would depend on exact coverage to determine the amount of time.

I don’t like to see the line on the hood, can you cover the entire hood?
Yes, on most vehicles we can, but remember that this will affect your total cost as more film is used and installation time is longer.

I have an aftermarket bumper, can you cover this?
Yes, utilizing custom install techniques.

Will there be a two-tone effect if the film is ever removed?
As long as the uncovered portions of the paint were regularly washed and waxed, then there would be no indication that film was ever installed if it were to be removed.

Is the application of the film permanent?
This is one of the many benefits of paint protection film - it does not have to be a permanent application; however, it may require professional removal. Today's Paint Protection Film uses an acrylic adhesive which can be safely removed with little or no residue, leaving your vehicle looking as great as the day you bought it.

I just had my bumper repainted.  How long do I have to wait prior to film installation?
Recommended cure time would be 15-30 days.

Do I need to prep the car before installation?
The cleaner the vehicle, the better, however, we would do the proper prep work.

What can be done about wax build up along the seams and how can I avoid it?
It is important to understand that wax may leave a white line on the seam. We recommend not waxing over the seams and cleaning the film and uncovered portions separately to keep from wax buildup. If you accidentally wax over the seam, just use a cotton swab dipped in isopropyl (rubbing) alcohol and wipe along the seam, being careful not to get excess alcohol on the film as the alcohol is a de-glossing agent. Another caution is to avoid buffing over the seams, which creates a noticeable wax line as well.

Will it diminish the appearance of my vehicle?
3M/VentureShield, Xpel and Nano-Fusion Paint Protection Film will protect your vehicle for years, and remain virtually invisible.

Will my vehicle fade differently under the film?
No. 3M/VentureShield, Xpel and Nano-Fusion Paint Protection Film is UV stable, but will allow UV rays to pass through the film safely. This feature eliminates the "two paint shades" problem resulting from traditional "bras."

Can I cover my headlights?
Yes. Patterns are available for almost all headlights and customized installation is also available.

SURFACE RESTORATION

Is surface restoration the same as refinish?
No. The main purpose is to repair any damage possible that does not entail major repair and or total refinishing.

Is it just touch up?
While the process may involve touch up, it also encompasses several other restoration techniques such as scratch removal, body repair and spot blending or refinishing.

Can it include refinishing whole panels?
Yes. We can refinish up to four panels. Complete bumpers are the most common panels we repair and refinish.

What if my vehicle needs complete refinishing?
While our certified technicians have an abundance of skills and ability, our business is centered on mobile service and “piece” work. We do not currently offer total refinishing.

Is this a high end “detail?”
No. We do not “detail” cars. We are a repair service. While our work does entail buffing and restoring gloss, these are bi-products of the repair service. Our service is for exterior painted surfaces only.

How long do the results last?
We guarantee each job. We consider our scratch removal to be permanent.

Can you get out all scratches?
No. Some scratches and surface damage will be too severe to completely resolve using this type of service. However, we can usually surprise people by the level of improvement we can attain.

Why cant my detail shop do Automotive Scratch Removal?
While detail shops may employ someone who buffs, their emphasis is usually on cleaning whole cars and making it shine. Our focus is using decades of experience and unique ability to remove the paint damage that others say can’t be removed – not just wax over it.

Since you are mobile, can you work anywhere?
Our mobile service is available to any dealer in our service area of East Tennessee. Individuals may also benefit from on-site surface restoration. A service charge may apply to retail customers.

Why use Fat Cat Customs for Automotive Surface Restoration?
Our quality standards and technician requirements are the highest in the business. Our experience in our market is unrivaled. We are committed to being the best. Our goal is to not only meet our customers expectations but to exceed them….every time.